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Our goal is to get your property live and generating revenue as quickly as possible, typically within 2-4 weeks of signing. - **Week 1-2:** We conduct an initial property audit, install smart home tech, and schedule our professional photography and 3D tour team. - **Week 3-4:** Our listing team builds your profile across all channels, optimizes your SEO, and launches your property to our database of travelers. _Note: If your home requires significant interior design updates or furnishing, we wil

Yes. Navigating local STR laws can be complex, but you don’t have to do it alone. Our internal Policy & Legal team constantly monitors regulations in every market we operate in. We assist you with the permit application process, ensure your home meets all local safety codes (fire extinguishers, egress, etc.), and manage the ongoing renewal of your licenses to keep your rental fully compliant and legal.

Absolutely. Owner use is a core benefit of owning a vacation rental. Through our **Lighthouse** portal, you can view your calendar and block off dates for personal stays instantly. While we encourage you to reserve your dates with as much advance notice as possible to avoid conflicting with existing bookings, you retain the flexibility to enjoy your property whenever you wish.

We utilize dedicated local Field Operations teams to manage all routine and emergency property needs using a combination of proprietary technology and trusted vendors. - **Routine Maintenance:** Our team performs preventative checks and coordinates skilled local vendors at preferred rates between stays. - **Emergency Response:** Our 24/7 on-call team responds immediately to critical issues (e.g., burst pipes, power failures) to protect your asset and ensure guest safety and comfort. - **Owner Ap

We believe in earning your business every day, but our standard agreement is typically a 12-month term. - **Commitment:** This period allows us to fully optimize your listing, implement dynamic pricing strategies, and secure future bookings (often 6+ months out) necessary to maximize your annual revenue. - **Flexibility:** We offer clear and mutually agreeable termination clauses. Should you need to exit the agreement, we have a process that primarily focuses on honoring confirmed future booking

We implement a strict, multi-layered vetting process to ensure only respectful guests stay in your home. - **Identity Verification:** We require government-issued ID verification and utilize background screening tools for every booking. - **Age Requirements:** We enforce a strict minimum age requirement (typically 25+) for the primary booker to reduce the risk of immature groups. - **No-Party Policy:** Our "Respect the Community" policy is strictly enforced via noise monitoring technology and lo

We leverage a proprietary, vertically integrated tech stack built specifically for the high-end vacation rental market: - **Lighthouse (Owner Portal):** Your 24/7 command center. View real-time performance data, access financial statements, and block off personal dates instantly. - **Butler (Guest Experience):** A mobile-first concierge app that allows guests to book upgrades, request mid-stay cleanings, and access home manuals, reducing friction and boosting satisfaction. - **Voyage (Pricing En

Yes. While our standard is a comprehensive "Full-Service" model where we handle every aspect of the home, we offer **flexible management programs** designed to meet the unique needs of different investors. During your consultation, we can discuss tailoring a plan that aligns with your specific revenue goals and level of desired involvement.